We'll change the way you feel about tech support.
Our goal is crystal-clear. We're here to help you get back to work so you can be productive again as quickly as possible.
We're here to make a difference. That means actually helping solve problems rather than minimizing support costs by frustrating customers with escalation processes separated by long waits, boring hold music, and few answers. We're empowered to do "whatever it takes" to support our customers. We can even log onto your machine (with your permission) to fix a problem.
Ask us for help first. Lanlogic can be your front-line support for all popular desktop applications, printers, mobile devices, and other computer-related problems. Because we're just an email or a phone call away, your staff will save time and get help faster.
We don't give up. If the problem you're experiencing is outside of our expertise, we work to connect you to the right professional to help you. For example, we can conference you into the technical support department for a software or hardware vendor, escalate the issue to your on-premise IT staff, or schedule an appointment with your local IT consultant.
Four ways the Rapid Response Help Desk benefits your organization:
Big Company Support. Allows your organization to benefit from the expertise of a big company help desk team on a small company budget.
Predictable Costs. Flat rate service allows you to better manage your IT budget for front-line help desk service.
More Effective Use of Resources. Your IT staff and consultants can be freed from day-to-day desktop support, enabling them to be more effective with more important tasks and project work.
Increased Productivity. Help Desk customers are automatically enrolled into the Lanlogic Loaner Laptop program which entitles your staff to borrow a new business-class laptop if your computer breaks or needs repair.
Backed by Real People. Our team of friendly and knowledgeable help-desk staff is a team you can count on. We promise to do our best to make your support experience with Lanlogic easy and pleasant so you can get the help you need and get on with your day.